Returns and after-sales policy

Return eligibility

We do not offer change-of-mind returns on cross-border orders. If the buyer selects the wrong model, a return or exchange is generally not available; changes may be discussed before shipment.

Wrong goods, missing goods and quality issues

We take responsibility for goods we send incorrectly, missing goods and confirmed quality issues. For quality issues, submit evidence within 7 days of receiving the goods. This is the issue-reporting period, not an unconditional 7-day return window.

• Provide the order or proforma invoice reference, product model and affected quantity.
• Include photos or videos showing the issue, along with packaging and batch information.

Review and resolution

After reviewing the issue and supporting evidence, our after-sales team confirms the appropriate remedy, such as replacement parts, replacement goods, repair or an approved return. Please obtain confirmation and return instructions before sending goods back.

How to request support

Open the after-sales section of the relevant order or proforma invoice in your account to submit a request and evidence. If you cannot access the order, contact our sourcing team with your order reference.